Support

If you're a client of a clinic using Steadely and have a question about an appointment, treatment, or your dog's programme, the fastest way to reach them is through the Contact page in your client portal, which shows your clinic's own phone number and email address. Steadely can't answer clinical questions or change a booking on a clinic's behalf.

Contacting Steadely directly

For anything about the app itself — something not working, a problem signing in, a question about your subscription, or a request about your data — email support@steadely.app. Messages are read by a person, and you can expect a reply within two business days.

Reporting a problem

If something isn't working, these details make it much faster to fix, so include whatever you have:

• What you were doing, and what happened instead.
• The dog or appointment involved, if it was specific to one — the name is enough, and please don't include clinical details in an email.
• Roughly when it happened, and whether it has happened before.
• Whether you were on the phone app or a web browser, and which device.

Therapists can send this straight from the app: open Settings and choose Report a problem, which fills in the device details for you.

Urgent clinical matters

Steadely is a record-keeping and scheduling tool, not a veterinary service. If a dog needs urgent attention, contact your veterinarian or an emergency animal hospital — not this address.